Frequently Asked Questions
Everything you need to know about our premium tailoring services and collections.
How do I determine my correct size for a Bortex suit?
We provide a comprehensive size guide on each product page. If you are between sizes, we recommend choosing the larger size and utilizing our in-store tailoring services for a perfect fit.
What is the typical delivery time for online orders?
Standard domestic orders are processed within 24 hours and typically arrive within 3-5 business days. International shipping times vary by destination, generally taking 7-10 business days.
Do you offer made-to-measure services online?
Our full made-to-measure experience requires an in-person consultation at one of our boutiques to ensure precise measurements; however, you can book an appointment through our website.
What is your return policy for tailored garments?
Ready-to-wear items can be returned within 30 days of purchase provided they are unworn and have tags attached. Please note that garments that have been customized or altered are final sale.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. For in-store purchases, we also offer local financing options.
How should I care for my Bortex wool suit?
To maintain the integrity of the fabric, we recommend professional dry cleaning only when necessary. Between wears, hang your suit on a wide wooden hanger and use a garment steamer to remove wrinkles.