Returns & Exchanges

At Bortex Fine Tailoring, we are committed to ensuring your garments fit perfectly; if you are not entirely satisfied, you may return or exchange your items within 30 days of delivery.

1

Initiate Your Request

Log into your account portal to select the items you wish to return and receive a unique Return Authorization Number.

2

Package Your Items

Place the unworn, unaltered garments in their original packaging, ensuring all designer tags and security seals remain intact.

3

Affix Shipping Label

Attach the pre-paid return label provided in your original shipment to the outside of the box, covering any previous delivery markings.

4

Drop Off and Track

Deliver your package to any authorized courier location and retain your receipt; your refund will be processed once our tailors inspect the quality.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing